Privacy Policy

1. Introduction

Welcome to Vuelance. We are an end-to-end technology partner dedicated to helping businesses succeed through our strategic "Architect, Accelerate, Evolve" methodology. Your privacy is of the utmost importance to us.

This Privacy Policy explains how we collect, use, share, and protect information in relation to our website (vuelance.com), services, and communications. This policy applies to visitors to our website and to the clients who use our services.

2. Information We Collect

We collect information to provide and improve our services. The type of information we collect depends on your interaction with us.

A. Information You Provide to Us:

• Contact Information: When you fill out a contact form, request a consultation, or communicate with us, you may provide your name, email address, phone number, company name, and the content of your message.
• Client Information: When you become a client, we collect business information required to provide our services, including billing details and project-related contacts.

B. Information We Collect Automatically:

• Usage and Log Data: Like most websites, we automatically collect information when you visit our site, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to help operate our site, analyze traffic, and understand user behavior to improve our services. You can control the use of cookies at the individual browser level.

C. Information We Process on Behalf of Our Clients ("Client Data"):

As a technology agency, we may access, store, and process data on behalf of our clients to perform our contracted services. This Client Data may include source code, business plans, customer databases, user feedback, marketing data, and other sensitive information.

• In this capacity, our client is the "Data Controller," and Vuelance is the "Data Processor."
• We only process Client Data as instructed by our client in our service agreements.
• We do not own, control, or use Client Data for our own purposes. The client's privacy policy governs the collection and use of this data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To fulfill our contractual obligations to our clients, including development, testing, hosting, and consulting.
• To Communicate With You: To respond to your inquiries, send you information about our services, and provide client support.
• For Marketing and Advertising: To send you promotional materials about our services, with your consent where required. You can opt-out of marketing communications at any time.
• To Improve Our Website and Services: To analyze how our website is used and to improve its functionality and user experience.
• For Security and Compliance: To protect our website, clients, and business from fraud or illegal activity and to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We only share information in the following circumstances:

• With Service Providers: We may share information with third-party vendors who perform services on our behalf, such as cloud hosting providers (e.g., AWS, Google Cloud), analytics tools (e.g., Google Analytics), and project management software. These providers are contractually obligated to protect your information.
• As Directed by Our Clients: We may share Client Data as expressly permitted or directed by our clients in the course of providing our services.
• For Legal Reasons: We may disclose information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We are committed to protecting the security of your information. We implement commercially reasonable technical, administrative, and physical security measures to safeguard your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the information we hold about you.
• The right to rectify any inaccurate information.
• The right to erase your information ("right to be forgotten").
• The right to restrict the processing of your information.
• The right to data portability.

To exercise these rights, please contact us using the information below.

7. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vuelance
KP Tower, Thurakkal, Manjeri, Kerala, India
contact@vuelance.com
+91 79071 41635